Privacy Policy

1. Introduction

AceInfluence ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-driven Influencer Marketing SaaS platform (the "Platform").

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and other registration details
• Profile Information: Business information, preferences, and settings
• Content: Campaign data, creator information, email communications, contract details, and other content you create or upload
• Payment Information: Billing details and payment method information (processed through secure third-party payment processors)

2.2 Information Collected Automatically

When you use the Platform, we automatically collect certain information, including:

• Usage Data: How you interact with the Platform, features used, time spent, and pages viewed
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, and performance data
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze Platform usage

2.3 Information from Third-Party Services

If you integrate third-party services with the Platform, we may collect:

• Google Workspace Data: Email content, contacts, and calendar information (with your explicit consent)
• Social Media Data: Creator profiles, content, and engagement metrics from platforms like TikTok, Instagram, and YouTube
• Other Integrations: Data from other services you choose to connect

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform and its features
• Process your registration and manage your account
• Enable AI-powered features, including creator discovery, contract generation, and performance predictions
• Facilitate communication between you and creators
• Process payments and manage subscriptions
• Send you service-related communications, updates, and notifications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to improve user experience
• Comply with legal obligations and enforce our Terms of Service

4. AI and Machine Learning

Our Platform uses artificial intelligence and machine learning technologies to provide features such as creator recommendations, content generation, and performance predictions. This involves:

• Processing your data to train and improve our AI models
• Analyzing patterns in creator data and campaign performance
• Generating personalized recommendations and suggestions
• Automating content creation and contract generation

We implement appropriate safeguards to protect your data when used for AI purposes, and we do not use your data to train AI models for third parties without your explicit consent.

5. How We Share Your Information

We may share your information in the following circumstances:

• With Creators: When you initiate contact or collaboration, we share necessary information to facilitate communication
• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: For any other purpose disclosed to you with your permission

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Compliance with industry security standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Platform, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities, including marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

13. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to lodge a complaint with a supervisory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the Platform or at the contact information provided in our Terms of Service.