Support

If you encounter issues or have questions that are not answered by this documentation, Ace Influence provides multiple support channels to help you.

Getting help

Choose the support option that best fits your situation:

Channel	Best for	Response time
Documentation	Learning features, step-by-step guides	Instant
FAQ	Common questions, troubleshooting	Instant
AI Assistant	Quick answers, campaign help, data lookups	Instant
Support Tickets	Bugs, account issues, billing inquiries	Business hours

Recommended steps

Before submitting a support ticket, try these steps first:

1. Check the FAQ — Most common questions are answered there.
2. Search the documentation — Use the search bar at the top of this site to find relevant guides.
3. Ask the AI Assistant — The in-app AI can answer questions about your campaigns, creators, and platform features.
4. Submit a support ticket — If none of the above resolves your issue, our team is here to help.